Privacy Policy for FaresMatch.com

Effective Date: November 25, 2024

At FaresMatch.com, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, applications, or services. By accessing or using FaresMatch.com, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal and non-personal information to provide, improve, and enhance our services. This includes data you provide directly, data we generate during your use of our services, and data we obtain from third parties.

a. Personal Information Provided by You

When you use FaresMatch.com, you may provide:

• Personal Details: Full name, age, gender, and date of birth.
• Contact Information: Email address, phone number, and mailing address.
• Payment Information: Credit or debit card details, billing address, and transaction history.
• Travel Details: Passport number, frequent flyer numbers, meal and seating preferences, and travel itineraries.
• Account Information: Login credentials, such as email address and password, and account preferences.
• Communication Data: Questions, reviews, complaints, or feedback shared via email, phone, or online forms.
• Promotional Participation: Information provided during contests, surveys, or sweepstakes.

b. Information Generated by Us

As you interact with FaresMatch.com, we automatically generate and collect:

• Device Information: Data about your device, including browser type, IP address, operating system, and device settings.
• Usage Data: Information on your interaction with our services, including pages viewed, links clicked, and time spent on the site.
• Location Data: Approximate geographic location based on your IP address or, with your consent, precise location from your device.

c. Information Obtained from Third Parties

We may receive your data from:

• Travel Partners: Airlines, hotels, car rental companies, and other travel service providers.
• Marketing Partners: Data related to your interests and preferences to deliver personalized experiences.
• Social Media Platforms: Data collected when you connect with FaresMatch.com via social media platforms.

2. How We Use Your Information

Your information is used to:

1. Provide and Improve Services:
• Facilitate bookings, payments, and travel arrangements.
• Tailor services to match your preferences and enhance your experience.
2. Communicate with You:
• Send booking confirmations, travel updates, and alerts.
• Respond to your inquiries and support requests.
3. Marketing and Personalization:
• Deliver relevant promotions and advertising.
• Offer recommendations based on your past interactions.
4. Security and Compliance:
• Detect and prevent fraudulent activities.
• Comply with legal obligations and regulatory requirements.

3. How We Share Your Information

FaresMatch.com may share your data under the following circumstances:

a. With Travel Partners

We share personal information with airlines, hotels, rental car providers, and travel insurers to facilitate bookings and services. This includes travel itineraries, payment information, and special requests.

b. With Service Providers

Third-party vendors supporting our operations may access your information. These include payment processors, customer service providers, IT support teams, and marketing agencies.

c. With Group Companies

If FaresMatch.com is part of a corporate group, data may be shared with affiliates to integrate services, improve offerings, and provide seamless user experiences.

d. For Advertising and Analytics

We may share non-identifiable data with advertising networks to deliver personalized ads and analyze website performance.

e. Legal Compliance

Your data may be disclosed to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.

f. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on FaresMatch.com.

a. Types of Cookies We Use

• Essential Cookies: Required for site functionality and secure logins.
• Functional Cookies: Remember your preferences, such as language or currency.
• Analytical Cookies: Help us understand how users interact with our site to improve performance.
• Advertising Cookies: Deliver personalized ads based on your browsing behavior.

b. Your Cookie Choices

You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption: Sensitive data, such as payment details, is encrypted during transmission.
• Access Control: Restricted access to personal data based on need-to-know principles.
• Regular Monitoring: Continuous review of systems for vulnerabilities.

While we strive to safeguard your data, no method of online transmission is completely secure. We encourage you to take precautions, such as using strong passwords and avoiding sharing account credentials.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Active Accounts: Data is retained while your account remains active.
• Inactive Accounts: Data is stored for a reasonable period to facilitate reactivation.
• Legal Compliance: Certain information may be retained to meet legal, tax, or regulatory requirements.

You may request data deletion at any time, subject to applicable laws and our data retention policies.

7. Your Choices and Rights

a. Access and Update Your Information

You can access, update, or correct your personal information by logging into your account or contacting us directly.

b. Marketing Preferences

Opt out of marketing emails by clicking the “unsubscribe” link in our messages or updating your account settings.

c. Data Deletion

Request the deletion of your data, subject to legal and contractual obligations, by contacting support@faresmatch.com.

d. Cookie Management

Adjust cookie preferences through your browser settings or opt out of personalized ads via third-party ad networks.

e. Data Portability

Request a copy of your data in a portable format for transfer to another service provider.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your home country, including the United States, where privacy laws may differ. We ensure such transfers comply with applicable legal safeguards.

9. Children’s Privacy

FaresMatch.com does not knowingly collect personal information from individuals under 16 years old. If you believe we have collected such data, contact us immediately at support@faresmatch.com to request its deletion.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. FaresMatch.com is not responsible for the privacy practices or content of these external sites. We encourage users to review their privacy policies before interacting with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Phone: +1-800-918-3039

Email: support@faresmatch.com or bookings@faresmatch.com

Address:

6355 Haystack CT

Cumming, GA 30040, USA

FaresMatch.com is committed to protecting your privacy while providing exceptional travel services. We appreciate your trust in us and aim to ensure your data is handled responsibly and securely.